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Kevin Heidtman
Computer Networking
Hi, I'm Kevin Heidtman, a IT professional committed to customer success.
Kevin Heidtman's Bio:
Kevin Heidtman is a Data Center Engineer. Kevin ensures stable, high performance network services to Colocation customers, including preventative maintenance, security monitoring and troubleshooting. He enjoys helping customers solve challenging problems so they can successfully grow their online presence. 2015 – Present
Prior to his current position, Kevin has worked at Digital Fortess as a NOC Techinician (2012-2015) and as a Customer Service Rep for Amazon, Inc. At Amazon, Kevin aided customers with a variety of needs, including for order processing, product issues, and special service needs. Kevin focused on technical support for the “Kindle” line of e-readers, frequently helping those new to technology to learn how to use all aspects of their Kindles. 2011 – 2012.
Kevin Heidtman's expertise includes networking technology, customer service, technology troubleshooting.
Kevin Heidtman's Experience:
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Data Center Engineer at Internap
March 2015 - PresentProviding Networking support in a 24/7 Datacenter environment. Responsibilities include coordinating installation of new customers and remote troubleshooting. Work with a variety of hardware/ software systems to deliver the possible experience too customers.
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Network Operations Technician at Datacenter
December 2012 - March 2015Overseeing day to day operations in a mid-size datacenter
Kevin Heidtman's Interests & Activities:
Kevin Heidtman's interests include social and human rights issues, politics, and keeping his dog and cats busy.